FAQ

How long does delivery take?

We guarantee express delivery within 5–7 business days.
After your order has been processed, you will receive a tracking number so you can monitor your shipment at any time.

Can I make a return or exchange?

Yes. You have 90 days to return or exchange the products you purchased.
Please make sure the item is returned in its original condition.

How can I choose the right size?

We recommend checking the size guide available on each product page.
If you have any doubts, you can contact our customer service: we will be happy to help you find the perfect size.

Are your products weather-resistant?

Yes. Our products are made with wind-resistant and water-repellent materials, designed to protect against wind, light rain, and changing weather conditions while maintaining comfort and durability.

How can I contact customer support?

Our customer service is available 24/7.
You can contact us via email at velionofficial@gmail.com or through the contact form on our website.

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